Frequently Asked Questions:

Find a location near you

How long has OneHarvest been in business?
OneHarvest began in June 2010.

Mailing Address: 297 Cooper Road Suite A Loganville, GA 30052

Is there an application fee?
No. OneHarvest does not want to prohibit participation by requiring an application fee. A willing heart, volunteer support and minimal computer knowledge is required.

Can I pick up directly from ONEHARVEST's facility?
No. All distributions will be made from our Partner Sites, click here to find a location near you.

Do you deliver?
No.

Do you accept credit cards?
Yes, we accept Visa, MasterCard, Discover and American Express via our Online Ordering page.

Can I order online or over the phone and pay with my EBT card?
No. All orders using EBT as the method of payment will need to be made in person at a Partner Site. The USDA requires that EBT purchases be made in person by the cardholder. Our Partner Sites that accept EBT cannot accept your EBT information over the phone.

How can you sell such a high quality of food at such a low cost?
• Direct from manufacturers
• Low overhead versus grocery retail chains
• National purchasing power

Who do you buy the food from?
• Premium growers across the U.S.
• Direct from manufacturers of national brands

How does the food come packaged?
• Pre-packaged in a sealed ONEHARVEST Box

What choices do I have?
• Family Box
• More than Enough Box
• Gourmet Express Meal Box
• Special boxes are updated monthly to provide a variety of options including protein items such as chicken, beef, seafood, and pork

How long will the food stay frozen out of refrigeration?
• Approximately 4 hours

How do I order?
• Local non-profit partners
• Online ordering
• For ordering deadlines, see our planning calendar

Can I order more than one box at a time?
Yes, there is no limit to the quantity of ONEHARVEST boxes that you can order.

Where can I pick up my box?
Local non-profit partner organization, please see our Locations page for a site near you.
We do not deliver to your home.

When are orders distributed?
• Once a month
• Saturday morning
• See our planning calendar for dates

Food Stamps and One Harvest Partner Sites:
In order to accept food stamps for the purchase of food and not have the food delivered directly to the customer, the organization has to be a 501c3 non-profit. While One Harvest Food Ministries is recognized as a Non-Profit Food Ministry with the State of Georgia, it is not recognized as a 501c3 with the Federal Government.
This actually opens up an easier process for dealing with Food Stamps (EBT) for our partner sites.
Here is how it works:

o Go to this address to reach your local USDA field office: http://www.fns.usda.gov/fns-regional-offices
Since the SNAP program is a Federal Program run at a State Level, it is best to contact your local office to have them help you through the process.
You can find the application by going to: http://www.fns.usda.gov/snap/retailers-0. Be sure to include your articles of incorporation and the social security information of your trustees. The USDA requires that the responsible parties or "owner" of the organization place their information on the application in order to approve an application.

• The application takes about 30 to 45 days to process.
• Once the application is approved the partner site is sent an EBT reader from the USDA.
• Use your EBT reader like a credit card reader, but for the EBT cards only.
o The customer will swipe their card and it will either be approved or not.
o If it is approved the money for the purchase will be deposited into the partner site’s account via ACH.
• The transaction is treated and entered like a cash transaction from the customer when paying One Harvest Food Ministries.

Return/Refund Policy
ONEHARVEST strives to provide the highest quality food products. In the event the purchaser finds a product not to meet our standards, the unused portion of the product must be returned to the partner site for inspection. Any product not meeting our standards, as deemed by the Partner Site Director may be replaced or the percentage of the box paid for such product will be credited to the purchaser. All replacement items will be replaced by the following month's distribution.

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2014 - 2015 Planning Calendar.pdf211.43 KB